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We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
If you have a disability, AbilityNet has advice on making your device easier to use.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Email: info@zinniacare.co.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Zinnia Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines 2.2 AA standard, due to the non-compliances and exemptions listed below.
The full guidelines are available at:
The content listed below is non-accessible for the following reasons.
The following items do not comply with the WCAG 2.2 AA success criteria
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
Some PDF document downloads currently lack a title that describes their topic or purpose. This fails WCAG success criterion Page Titled 2.4.2.
Some of our PDFs and Word documents may not be structured, so they’re accessible to a screen reader. Some of these PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value)
There are some occurrences of badly formatted links either with text that is not descriptive enough, e.g. click here or have the full web address e.g. https://www. rather than formatted link text. This fails WCAG success criterion 2.4.4 Link Purpose (In Context).
On some pages the font size is fixed. This fails WCAG success criterion 1.4.8 Visual Presentation
We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix archival Council meeting minutes for the 2016/17 academic year.
Any new PDFs or Word documents we publish will meet accessibility standards.
Pre-recorded videos published before 23 September 2020 may not include captions or transcripts.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Some authors may choose to link content hosted on external websites that are not owned, paid for, or developed by the Zinnia Care. This content may not be accessible.
We plan to carry out a regular monthly website audit of zinniacare.co.uk using an automated service, followed by manual prioritisation of issues with key user journeys. We are in the process of procuring an appropriate tool to carry out this monthly check
We use a publishing platform which is stable and has been tested for accessibility issues. This cuts down, but doesn’t totally remove, the risk of web editors adding content that is not accessible
We plan a full web estate audit to assess issues with site accessibility
Support, guidance and training process will be put in place for all staff to increase awareness of accessibility and what our responsibilities are. This will be in place by December 2024
Zinnia Care (Hemel Hempstead) provide bespoke social care and support throughout Hemel Hempstead, St Albans, Dunstable, Tring and Watford to enable clients to live fulfilling lives.